Segment channels and achieve accurate forecasting. Faculty:Ĭarla Caulk is a Sales & Marketing Leader who specializes in Revenue Management strategiesĪnd forecasting processes to help her company and teams drive revenue through all With all components of the larger hospitality industry known as the integrated resort.

The course will highlight how the slot floor in its operation and products intertwines

Will be introduced to the American Gaming Association, Ī lobbying organization that advocates and educates on behalf of the gaming industry. Is provided as to how the formula for the slot games, win/hold percentages are applied Īnd how they are tracked through daily analytical methods and report generation. Generator (RNG,) and how the inception of “ticketing” changed the industry. To the inner workings of the slot games through discussion of algorithms, random number Management responsibilities, standard operation procedures (SOP) design, accountingĬontrols and general industry terms and protocols. Notable historical moments, technology, government regulations, vendor relations, This course provides an introduction to casino slot operations. Tuesday, January 30, 2024, 9am – 12pm Course Description: Satisfaction, and how to determine when it is time to terminate an employment. How to conduct a successful interview, understand the link between employee and customer Team through behavioral interviewing employee engagement and how it affects the customerĮxperience and coaching and investigation of employee issues. Of Human Resources in the gaming industry. In the second half of this session, participants will focus on issues and concepts P&Ls, Balance Sheet, and cash flow statements, and understand Finance Operations inĪ casino environment including the casino cage, credit, collections and the drop and Participants will gain insight into the scope of reporting, including DGE, State, and Federal Reporting Requirements, Operations, reporting, regulations, and internal controls. Topics will include structure and responsibilities of the finance department, The first half of this session introduces students to finance in the hotel and casino Tuesday, January 16, 2024, 9am – 12pm Course Description:

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